Welcome to OilFestOrganic. We strive to provide you with the highest quality organic oils and seeds. Your satisfaction is our priority, and we want you to be delighted with your purchase. Please read our Refund and Return Policy carefully to understand your options.
7-Day Return Policy
We understand that sometimes a product may not meet your expectations, and we want to make sure you are satisfied with your purchase. Therefore, we offer a 7-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Items Excluded from Returns
Change of mind returns are not applicable. We encourage you to make well-informed decisions before making a purchase. If you have any questions about a product, feel free to reach out to our customer service team at info@oilfestorganics.com for assistance.
Return Process
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Initiate the Return: To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us at info@oilfestorganics.com.
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Return Authorization: Our team will provide you with instructions on how to return the item, including a return authorization (RA) number.
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Packaging: Please ensure that the item is securely packaged with the RA number clearly marked on the outside of the package.
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Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
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Inspection and Refund: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at info@oilfestorganics.com. We will work with you to resolve the issue and provide a replacement or refund.
Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team at info@oilfestorganics.com.
Thank you for choosing OilFestOrganic. We appreciate your trust and are here to ensure your shopping experience is exceptional.